Refund Policy

We completely understand that sometimes people change their minds. But since every one of our products is custom-made with your pet’s photo, we can’t accept returns or exchanges. After all, we couldn’t really send your dog’s portrait to someone else.

Each item is made especially for you and your furry friend, which makes it one of a kind. That’s why we don’t offer refunds or returns once the artwork process has started.

If something is wrong
If your order arrives damaged, with the wrong size or an incorrect print, we will replace it at no extra cost. Please contact us within 48 hours of receiving your order and include photos of the issue so we can resolve it quickly.

If you are unhappy with your artwork
Your satisfaction matters to us. Before printing, you will receive a preview of your design for approval. If you would like small adjustments, we are happy to make them. Larger changes such as a new photo or background may require an additional fee to cover the new artwork.

Cancellations
If you have placed an order recently and have changed your mind, you can cancel or change your order within 1 hour after ordering. If 1 hour has passed, the cancellation & change request will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order.

If you want to change your photo or design
If you decide to use a different photo or change the design after your first preview, you can do this once for free. Each additional major change (for example a new photo or a new background style after that) will require a $10 artwork fee to cover the design work.

A quick reminder
Please make sure to upload a clear, high-quality photo that follows our photo guide. The final product quality depends on the image you provide. We can make small edits such as removing red eyes or adjusting lighting, but we cannot change facial expressions or poses.

Warranty
We only replace items that arrive defective or damaged. Claims must be made within 30 days of receiving your order.

If you have any questions, please contact us here.